The timezone drives every schedule and billing date. Get it right at the start — changing it later shifts every date already in the system.
Two ways work comes in
ch. 4 · 6 · 8
The regular round
A customer, their address, the service they are signed up for, and how often you bill for it. It puts a stop on the calendar every week on its own.
Only ONE of a customer's services puts stops on the calendar. The rest just bill.
A one-off job
One form: their name, the address, the job, who does it and when. Nothing to build first — by the time you close the form they are booked.
Typed an email you already have? It offers you that customer instead of quietly making a duplicate.
Turn a one-off customer into a regular one later — and it tells you exactly which booked jobs that would cancel before it does anything.
What you can tell the router
ch. 3 · 4 · 7
Other systems put your stops in driving order. This one plans the whole week around rules you set once.
About each technician
Where they start and finish
Their hours, day by day
Their lunch window — and how far it may move
Most jobs in a day
Most miles in a day
Most driving time in a day
Which services they are qualified for
About each address
Which days you may come
Which hours, day by day
Gate code, the dog, where the equipment lives
About each service
How long the job takes
Who is allowed to do it
Then pick how the week should look
Fill the early days, keep the later ones free
Spread the work evenly across the week
Balance the load so nobody is buried
Keep each technician in blocks of days
Lock a stop that cannot move and it plans around it. Apply the same plan to every future week in one go.
What the technician is asked
ch. 5 · 8 · 11 · 12
Every service carries its own list of questions — and every one-off job carries a different one. An aeration job asks about the aeration, never the mowing height.
Mark a question required and the job cannot be closed without it.
Numbers are checked on the spot, so a slipped decimal is caught at the lawn instead of back in the office.
Tell a service which supplies it uses, and finishing the job takes them off that technician's truck by itself.
Changed your mind? Restore the original list for that one job.
Who may do what
ch. 3
Six ready-made roles — Admin, Manager, Billing, Operations, Support, Technician — or build your own from any mix of permissions.
Charges, payments, credits and messaging each split in two: who may see them, and who may make them. So an assistant can look up what a customer was charged without being able to charge them anything.
EZ Lawn Biller
What your system does for you
Then it runs itselfSheet 2 of 2
Change the week without anyone seeing
ch. 7
LIVE what your technicians' phones show right now
DRAFT your own private copy of that same week
Move everything, change your mind, start over. Nobody in the field sees a thing until you press Apply Draft to LIVE.
Made a mess? Return to LIVE throws the draft away and puts you back where you started.
Proof without paperwork
ch. 12
ArriveGPS + time
RecordService summary
Photoscamera only
Checklistrequired items
FinishGPS + time
Photos can only come from the camera. Nobody can pick an old one out of the gallery.
Every photo is stamped with the date, the time, the technician's name and where it was taken.
Both ends of the visit record where they were and when, against the address on file.
No signal? All of it still works. The whole visit syncs the moment the phone finds a bar.
The customer gets their report. The truck loses the stock. Neither needs anyone in the office.
When a customer says it never happened, you have the answer.
Money that chases itself
ch. 6 · 10
The card declines
It tries again on the schedule you set. Still failing? It switches autopay off and tells your team, instead of quietly doing nothing.
The bill goes late
The fee is added for you when your grace period runs out — nobody has to remember. One customer deserves longer? Give just them longer.
They stop paying
Service pauses on its own, after the grace days you set and only over the amount you set. When they pay it resumes — below the balance you set, after a delay, so a part-payment does not restart the round. Both ends email the customer.
They pay by bank
It takes a few days to clear. No late fee while it is on its way, and when it lands it is dated the day they paid, not the day it cleared. Their statement reads right.
Agreed now, due later: post-date a charge and it sits marked Scheduled — you can see it, it is not in their balance, it is not on their statement, and it is never chased.
Set once, never typed again
ch. 4 · 13 · 15 · 17
Customers sign in by clicking a link in any email — no password to lose. Sharing an address with someone? They use the Account # from their statement.
A bookkeeper can be copied on statements only, not on everything.
A raise never changes what someone was owed last month — pay rates are kept with the dates they applied from.
See the screen exactly as any member of staff or any customer sees it, and settle “I can't find it” in one click.
And everything you would expect anyway
Customer list, addresses & notes · Calendar & map · Card and PayPal payments · PDF statements · Email & text messages · Reports on money, work and tax · QuickBooks · Customer portal · Supplies catalog · Payroll totals · Several addresses per customer · Tax per service. Every one of them is in the manual.
What you pay for
ch. 18
Addresses you actually worked on this month. Once each, no matter how often you went — a weekly customer costs the same as a monthly one.
Quiet, paused and canceled customers cost you nothing.
Settings ▸ Manage EZ Lawn Biller Plan
And if you are stuck
ch. 21
(888) 505-6030
ezlawnbiller.com/contact/
Support who have actually worked the trade. Moving from other software? We bring your data across free, usually in 1–2 working days.
What is on these two sheets
The parts of EZ Lawn Biller that do the work for you — routing, proof of service, and billing that chases itself — on two pages you can print.
Sheet 1 — Set it up once. The setup is the reason the rest of it runs without you. Your first 30 minutes. Two ways work comes in. What you can tell the router. What the technician is asked. Who may do what.
Sheet 2 — Then it runs itself. What happens with nobody touching it. Change the week without anyone seeing. Proof without paperwork. Money that chases itself. Set once, never typed again. And everything you would expect anyway. What you pay for. And if you are stuck.